Privacy Policy

YOUR PERSONAL DATA AND HOW WE USE IT

We collect, use, and store your personal data to ensure we can provide you with various services and offer you a personalised experience both online and in our stores. This can occur on our Site or through other means. We will keep your personal data confidential at all times and only collect, use, and store it in accordance with this privacy policy.

COLLECTION OF YOUR PERSONAL DATA

We collect different levels of your personal data, both on our Site and in our physical stores:

  • You can browse our site as a guest if you are not a registered user. We will not collect or use any personal data from you, but you may not be able to use all the services and features that we offer to registered users.

  • You will need to provide certain personal data when you register with us on our site (such as your name and contact details) to receive various features and services that we offer to our registered users, such as email updates, responses to your inquiries, and priority access to our limited edition items.

  • You can only place an order with us as a registered user on our Site. In both cases, we only collect information necessary to process the relevant order (such as your name, contact details, and payment/credit card information).

  • You may wish to check or update the personal data we hold about you. You can do this by contacting our customer service or by adjusting your customer profile in your registered account.

USE OF YOUR PERSONAL DATA

We use the personal data you provide to us for the following purposes:

  • To deliver our services to you. This includes answering any queries you may have, providing product recommendations on our site, maintaining your shopping cart on our site, reviewing your requests for our services, and processing orders you place with us (including security checks on your payments and verification).

  • To provide you with marketing communications, as we may occasionally update you on our latest products, news via email, post, and phone.

DISCLOSURE OF YOUR INFORMATION

Your personal data is treated confidentially by us, except for the following parties to whom we may disclose your personal data:

  • All financial institutions or credit card companies, or collection agencies as necessary to establish and support the payment you make.

  • All parties where such disclosure is required by legal or contractual obligations or as required by law.

This privacy policy does not apply to websites maintained by third parties. Please read the privacy policy of such third parties before providing your personal data to them (whether or not via our Site). We are not responsible or liable for any use or breach of your personal data by such third parties.

CONTACTING US

If you have any questions or feedback regarding our privacy policy, please do not hesitate to contact us via the contact form or at: info@owen-london.com